The Social Security Administration has proposed changes—again—with respect to its phone service options. If the changes are approved, the agency will require beneficiaries to go online to prove their identity before they can complete certain transactions over the phone. As part of the proposed changes, callers will have to go online to get a one-time code before they can generate a benefit verification letter, obtain a tax statement or replacement Form 1099, change their address, or request a claims status.
According to paperwork filed with the Office of Management and Budget (OMB), the agency claims that fraud risk associated with phone…
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