Waukesha County, Wisconsin has introduced an AI-based system to handle non-emergency calls. The AI service, named “Ava,” can create reports for routine incidents and even transfer callers to human 911 operators if an emergency call accidentally reaches the non-emergency line.
ABC WISN reports that the Waukesha County, Wisconsin has taken a significant step forward in modernizing its dispatching services by implementing an AI-powered assistant named Ava. This innovative system is designed to handle non-emergency calls, allowing human dispatchers to focus on more pressing matters that require immediate attention.
Chris Becker, the operations…
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