Understaffed 911 Centers Turn to AI to Handle ‘Non-Emergency’ Calls

Aurelian, an AI voice assistant startup, has raised $14 million in funding to help understaffed 911 call centers manage “non-emergency” calls more efficiently.

TechCrunch reports that emergency response centers across the United States are facing a critical staffing shortage, leading to increased pressure on dispatchers and potentially compromising public safety. Aurelian, a startup that began by automating appointment bookings for hair salons, has pivoted to address this issue by developing an AI voice assistant designed to handle non-emergency calls for 911 dispatch centers.

Aurelian’s journey began when a client’s hair salon was constantly…

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