A major Pizza Hut franchisee has filed a lawsuit against the restaurant chain seeking $100 million in damages, claiming that a mandated AI system for kitchen management has caused significant operational failures and financial losses across its restaurant locations.
The Register reports that Chaac Pizza Northeast, which operates approximately 111 Pizza Hut locations across New York, New Jersey, Maryland, Washington DC, and Pennsylvania, filed a complaint in the Business Court of Texas earlier this month. The lawsuit accuses Pizza Hut of breaching its franchise agreement by forcing Chaac to adopt restaurant management AI from Dragontail, a…
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