Amazon Sellers Lose $1.2B To Mistakes—7 Companies Get Your Money Back

Many Amazon sellers are small business owners relying on the platform as a side job to earn extra income or as the backbone of their small and medium-sized businesses. For these entrepreneurs, every dollar counts, and losing revenue to fulfillment mishaps can have a significant impact on their bottom line. The $1.2 billion lost annually due to misplaced inventory, damaged goods, and overlooked discrepancies isn’t just a statistic—it’s a direct hit to their ability to grow, reinvest, and stay competitive.

Amazon’s Fulfillment by Amazon (FBA) program has revolutionized e-commerce, but it’s not without its pitfalls. Every year, millions of sellers entrust their inventory to Amazon’s vast network, only to lose an estimated $1.2 billion collectively due to lost items, damaged goods, and overlooked inbound shipment discrepancies—far more significant than customer returns alone. That’s a staggering 1–3% of their annual revenue slipping through the cracks—money that could fuel growth, cover overhead, or pad profit margins.

While returns do cause losses, the bigger issue is what happens before products even reach the shelves: items lost in transit, misplaced in warehouses, or damaged and wrongfully destroyed. A mix of human error, system glitches, and Amazon’s complex reimbursement policies means not every discrepancy is caught automatically—and with a March 31st policy shift looming, sellers face an urgent deadline to claim reimbursements before they’re reduced to a fraction of historical rates. For sellers, the challenge isn’t just spotting these losses—it’s recovering them efficiently, and fast, before time runs out.
Enter a vast industry of reimbursement specialists who use tech, expertise, and grit to claw back what’s owed. Here are the seven companies helping Amazon sellers turn losses into gains, ranked by their impact and innovation.

1. Getida

When it comes to reclaiming lost profits, Getida stands head and shoulders above the rest. This New Jersey-based powerhouse combines cutting-edge auditing software with a team of ex-Amazon insiders to pinpoint discrepancies—think inbound shipment losses, misplaced stock, overcharged fees, or returns that never make it back to inventory. Sellers sign up for free, and Getida only takes a cut (typically 25%) of what they recover, making it a no-risk proposition. With a track record of maximizing claims and a user-friendly dashboard, they’ve earned the trust of thousands of FBA sellers. Bonus: Their first $400 in reimbursements comes at no cost, a sweetener that’s hard to beat.

What sets Getida apart is its scalability and support—whether you’re a small seller just starting out or a seven-figure brand managing thousands of SKUs, their platform adapts to your needs with precision. They also offer dedicated customer support, ensuring sellers aren’t left navigating Amazon’s maze alone, and their reputation in the industry is backed by partnerships with major e-commerce players. If you’re serious about boosting your bottom line, Getida’s the gold standard.

If you’re serious about boosting your bottom line, Getida’s the gold standard.

2. Seller Investigators

A veteran in the reimbursement game, Seller Investigators—now part of the Carbon6 family—offers a solid alternative with a focus on detailed audits and claim filing. They target a broad range of issues, particularly inbound shipment discrepancies, and charge a contingency fee of around 25–30%. Their hands-on, experience-driven approach ensures nothing slips through the cracks, making them a reliable pick for sellers who prioritize proven methods and personalized support.

3. TrueOps

TrueOps brings a data-driven approach to the table, emphasizing transparency with real-time claim tracking for inbound shipment errors, lost inventory, and unprocessed returns. Their software highlights every discrepancy, and their team fights for each dollar. Pricing varies—some plans bundle reimbursements with other services—but their precision-first ethos appeals to sellers who value accuracy and visibility. They’re not as ubiquitous as some competitors, but they’re carving out a niche in the FBA landscape.

4. Refund Genie by Helium 10

Refund Genie, part of the Helium 10 suite, is a newer player in the reimbursement space but leverages Helium 10’s established reputation among Amazon sellers. They use automated tools to spot discrepancies like lost inbound shipments or overcharged fees, with a focus on ease of use for sellers already in the Helium 10 ecosystem. Their fees are competitive (around 25%), and they’re a great fit for sellers who want reimbursements integrated with other seller tools like keyword research or analytics.

5. ThreeColts

ThreeColts offers a robust reimbursement service as part of its broader suite of Amazon seller tools. They focus on identifying losses from inbound shipments, misplaced inventory, and fee discrepancies, with a streamlined process for filing claims. Their tech is solid, though less specialized than Getida’s, and pricing often bundles reimbursements with other features like inventory management. It’s a strong contender for sellers already using their ecosystem or seeking a multi-tool solution.

6. Seller Candy

Seller Candy takes a concierge-style approach, offering done-for-you reimbursement services alongside broader Amazon account management. They tackle inbound shipment issues, lost inventory, and fee overcharges, with a team that handles the heavy lifting for sellers. Their fees (typically 25–30%) reflect the hands-on service, making them ideal for sellers who prefer to outsource the process entirely while still recovering significant losses.

7. Refund Retriever

Originally known for tackling shipping refunds, Refund Retriever has expanded into FBA reimbursements with moderate success. Their strength lies in simplicity: plug in your data, and they’ll flag issues like lost or damaged inbound inventory and fee overcharges. Fees hover around 20–25% of recoveries, but their scope is narrower than Getida’s, making them a good fit for smaller sellers or those new to the reimbursement process.

The Bottom Line

For Amazon sellers, the stakes are high—$1.2 billion in unclaimed reimbursements isn’t pocket change. Whether it’s an inbound shipment mishap, damaged goods, or a warehouse blunder, these companies prove you don’t have to eat the loss. Getida leads the pack with its tech-team combo, but each player here offers a lifeline to boost your bottom line. Pick one, audit your account, and stop leaving money on Amazon’s table.